FAQ

General

Can I have a meal with my loved one?

We welcome guests and loved ones to eat meals with our residents. Guest meals are available for a nominal charge of $5 per meal tray. Please consult the receptionist to make arrangements and payment. Please allow at least 30 minutes prior to mealtime for preparation.

Can I bring in food from home?

Family/visitors may bring in food for residents under the following conditions:

  • All food and drink must be checked by a representative of the food service department or primary nurse to assure that it is not in conflict with the resident’s prescribed diet plan or doesn’t present food safety issues based on spoilage.
  • Should the resident request that he/she be allowed to eat foods that are not in his/her prescribed diet, the food service manager or dietitian will be responsible for counseling the resident on such requests. Counseling includes discussing potential problems that may develop as a result of eating such foods.
  • Nonperishable foods that are retained in the resident’s room must be stored in plastic containers with tight-fitting lids, except fresh fruit. 
  • Perishable foods are required to be labeled and dated and may be stored in the facility’s refrigerator for up to 72 hours.

Can I take my loved one out to lunch?

Twenty-four hours’ notice is requested when a resident plans to leave the facility for entertainment purposes. This enables the staff to prepare any needed medications, supply an earlier meal as needed, etc. All residents must sign out at the nurses station when leaving. Transportation for family-initiated entertainment is the responsibility of the resident, the family member, or a responsible party.

If the resident is staying at Mission Healthcare on a Medicare or HMO contract, we strongly recommended that they do not leave the residence unless medically necessary. By doing so, they may be putting their Medicare eligibility at risk. Certain restrictions apply to residents staying at Mission Healthcare under specific insurance plans. Please see the Social Services Department for details.

Do you accommodate special diets?

Yes, we accommodate many special diets. Our first priority is to ensure a healthy and medically approved diet for all of our residents. Our food service department is committed to providing quality and delicious food for each resident.

Dietary consultations are conducted upon admission by our registered dietitian to ensure adequate, nutritional, and therapeutic diets. Selective resident menus are prepared by our dietitian to ensure that the dietetic needs of each resident are met.

Our menu offers a selection of entrees at each meal. Residents are offered assistance in making their dining selections if required, and the dietary services team works hard to recognize the ethnic and cultural preferences of each resident. For special requests and dietary considerations, please speak to our registered dietician.

What types of amenities do you provide in addition to my room?

There are several available amenities at Mission Healthcare that may be used for your time outside of your room, for leisure and/or private meetings. You may reserve the use of a private dining room for your meeting or private party. There are many sitting areas located on the second floor available to make a private phone call or for leisure. In addition, there are large activity rooms located on each floor. The second floor activity room also includes a library and a computer area with adaptive technology for easy use. Any staff member will be happy to direct you to any of these areas.

Do you offer cable TV and Wi-Fi?

Yes, we offer DirecTV services in each room and Wi-Fi throughout our facility. When residents are staying at Mission Healthcare for rehabilitation (on our second floor), cable TV services are covered by Medicare and most insurances. In some cases, when a resident is paying for rehabilitation services privately or when residents are staying at Mission Healthcare for long-term nursing services (on our first floor), cable TV may not be covered by insurances and would then be available for a nominal fee ($15 per month). Wi-Fi is always available free of charge. Please see the reception desk or nursing station for login information. For questions regarding insurance coverage, please speak to the business office manager.

What is your mailing address?

Mission Healthcare at Renton
17420 106th PL SE
Renton, WA 98055

Mission Healthcare at Bellevue
2424 156th Avenue NE
Bellevue, WA 98007

Residents will receive their unopened mail in a timely manner. Assistance is provided in reading or sending mail if needed. Outgoing mail may be left at the reception desk.

What are the visiting hours?

Mission Healthcare is proud of our facility and the quality of life and care we offer our residents, and we welcome visitors at any time. The main doors of the facility are open from 8:00am to 8:00pm. After-hours visitors must use the doorbell, or call the nurses station at 425-897-8800 for access. If a visit interferes with care, a visitor may be asked to step out of a resident’s room briefly.

Should I bring my wallet/money with me?

Although some residents like to keep small amounts of cash on hand, we encourage larger amounts to be kept by family, the responsible party, or in a patient trust account. We encourage that all cash be kept in a secured area. Each resident has a drawer that can be locked. To obtain a key, please see either your nurse or the receptionist.

Mission Healthcare maintains a patient trust account at a local bank for residents wishing to keep their funds safe and available. These funds are available during normal business hours, Monday through Saturday, at the business office. Quarterly statements are issued for accounting purposes. If you wish to establish a resident trust account, please contact the business office.

If I have to return to the hospital, can I hold my bed?

Mission Healthcare will hold the bed of a resident who has been transferred to a hospital or who otherwise leaves the facility with the expectation of returning in the near future, as long as a payment is made in advance to reserve the room in accordance with our bed hold policy.

In such situations, the resident and/or responsible party agrees that Mission Healthcare will hold the bed until such a time as the advance payment ceases to cover the costs of the bed or when the facility receives notice from the resident or responsible party that the bed should no longer be held. Mission Healthcare’s bed hold rate is the same as the daily room rate (for a listing of current room rates, please see the business office).

Medicare and Medicaid do not include provisions for bed holds. However, Mission Healthcare will readmit Medicare and Medicaid residents immediately upon availability of a room if the resident’s level of care and service requirements can be provided. Medicare and Medicaid residents wishing to exercise their right to maintain a bed hold must pay the facility’s daily room rate during any period of a bed hold. Medicaid’s share of cost or patient liability may not be applied to a bed hold payment.

Mission Healthcare will consider a privately paid bed hold if payment has been received for the month and personal items are left in the room. For more information about bed holds and our bed hold policy, please see the business office.

Do you accept my insurance?

Mission Healthcare works directly with Medicare and most major insurances. As insurance contracts are complex and always evolving, please contact our Admissions Coordinator with any questions regarding currently accepted insurances and insurance protocols. To contact our Admissions Coordinator, please click here.

How do you bill my insurance?

Insurances are billed based upon their respective contracts, so there is a great deal of diversity in how they are billed. If you choose to visit Mission Healthcare prior to your stay, upon request, we will review your insurances, coverage and billing processes. It is our goal to provide you with helpful information about how your insurance works, and what is covered. For specific questions about your insurance coverage and billing, please contact our Admissions Coordinator.

May I have my own doctor follow me at Mission Healthcare?

Primary care physicians do not typically opt to follow their patients while they stay at Mission Healthcare. However, in some cases, a primary care physician, concierge physician, or hospitalist will desire to follow their patients at Mission Healthcare. There is an established process to grant following privileges at Mission Healthcare and we welcome the opportunity to partner with outside healthcare professionals. If your physician would like to follow you during your stay, please inform the discharge planner at your hospital, and also inform the admissions coordinator at Mission Healthcare. They will contact your physician’s office and go through the appropriate steps to ensure a seamless transition.

Can you tell me about your medical director?

Dr. Laurie Mercier is the medical director for Mission Healthcare at Bellevue and Patriots Glen Assisted Living & Memory Care in Bellevue. For more information about her experience and practice, please click here.

Are you affiliated with any religious institutions?

Mission Healthcare is a locally and privately held, for-profit organization, and is not affiliated with any religious institution. Mission Healthcare is owned and operated by Careage, headquartered in Gig Harbor, Washington. For more information about Careage, please click here.

How do I make arrangements to stay at Mission Healthcare?

There are a few easy ways to make arrangements to stay at Mission Healthcare. The first step is to arrange a tour before your procedure or hospital stay. During your tour, our staff will answer any of your questions, explain how the hospital transfer process works and provide you with peace of mind. To schedule a tour of Mission Healthcare, please click here.

If you find yourself in need of rehabilitation or a skilled nursing stay while you are at the hospital, the process is as easy as telling your discharge planner that you would like to go to Mission Healthcare.

Before any admission, the admissions coordinator will review your information from the hospital or clinic and make sure that we are able to provide you with the right level of care. The admissions coordinator will also look at our room availability and your insurance coverage, and then work with your discharge planner to coordinate your transfer.

Rehabilitation

What types of clothing should I bring/wear at Mission Healthcare?

For residents coming to Mission Healthcare for rehabilitation, its important to remember that the rehabilitation process can be very physical and certain types of clothing will work better than others to help stay comfortable and happy. Clothes for rehabilitation should be loose fitting and easy to put on or take off. If a resident is dealing with a limited range of motion, his or her clothing should take that into consideration. For instance, if a resident has a hard time raising their arms over their head, then a button-down shirt is easier to wear than a garment that must be put on by pulling it over the head. A few pairs of comfortable shirts and pants are recommended, along with some garments for sleeping, such as pajamas or a robe. A pair of comfortable sneakers or athletic shoes would be recommended for those receiving physical therapy.

For residents who are staying at Mission Healthcare for long-term care, we recommend the following:

For men:

  • 4 shirts
  • 4 pairs of trousers/pants
  • 3 long-sleeved sweaters
  • 7 changes of underwear
  • 7 pairs of socks
  • 2 pairs of shoes
  • 2 pairs of slippers
  • 4 sets of pajamas (optional)
  • 1 coat or jacket
  • 1 hat or cap (optional)
  • 1 robe

For women:

  • 4 skirts or slacks
  • 4 blouses
  • 3 or 4 duster-type dresses
  • 7 changes of underwear
  • 7 pairs of stockings or knee-highs
  • 4 nightgowns (optional)
  • 1 robe
  • 2 pairs of slippers
  • 1 coat or jacket

Overall, you should plan on wearing clothing that keeps you comfortable and makes you happy. Mission Healthcare does offer laundry services, employing large commercial, high-temperature clothes washers. Wool items, items requiring dry cleaning, and delicate garments are discouraged. All clothing must be labeled with the resident’s name.

How much therapy will I receive?

Based upon the needs of our residents, Mission Healthcare provides inpatient therapy services up to seven days per week. The amount of therapy that you personally receive each week will be based upon your insurance coverage, your abilities, or the progress you have made.

Will I be able to work with the same therapist for my stay?

The Mission Healthcare rehabilitation program is designed to allow you to work with the same group of therapists for your stay. By getting to know your therapy team personally, you will have a more consistent, effective, and personalized rehabilitation experience. In some cases, such as illness or injury, changes may need to be made to staffing or scheduling, but, in most cases, you will have the opportunity to work with the same team and get to know your therapists personally.

What type of equipment will I be using during my therapy?

Ramps – These are used by stroke and other patients who have to relearn to use their lower limbs, or retrain them to walk after an injury. In the earlier sessions, the physical therapist may support the patient. As the patient gains strength, balance and mobility, the therapist will let him walk up and down the ramp on his own.

Exercise balls – Stability balls are used to develop balance and core strength. The first part involves sitting on it and balancing to stay on it. As the person gains confidence and greater ability to balance, the therapist may add other activities that the person has to do while on the ball, to further challenge him.

Resistance exercise bands – These are also for strengthening muscles that are weak because of a stroke or because of an injury.

Posture mirrors – Physical therapy rooms usually have at least one side that is completely occupied by a mirror. This helps patients maintain the correct form while doing their exercises.

Gym equipment – Exercise equipment such as stationary bicycles and treadmills have been used by physical therapists for a long time. Whether the patient has suffered a stroke, is recovering from an injury or was born with a disability, physical therapists have found that using bikes and treadmills help patients develop strength in their legs. By doing so, the patients recover confidence in the use of their own limbs.

Electric stimulation or electrotherapy equipment – This is the use of electrical energy for medical purposes. In physical therapy, specifically, it is used for the following: muscle stimulation to prevent disuse atrophy, relaxation of spasms, and pain management. It is also used to improve muscle strength, muscle control and blood flow.

Diathermy equipment – Diathermy is a therapeutic treatment most commonly prescribed for joint conditions such as rheumatoid arthritis and osteoarthritis. In diathermy, a high-frequency electric current is delivered via shortwave, microwave, or ultrasound to generate deep heat in body tissues.

The OmniVR Virtual Rehabilitation System – The OmniVR is the first virtual rehabilitation system developed to accommodate the needs of medically complex patients, including aging adults. This easy-to-use technology uses an advanced 3D camera and specialized computer software to track the patient’s precise movements and allow them to interact in a virtual world.

The AlterG Anti-Gravity Treadmill – Designed by NASA, the AlterG Anti-Gravity Treadmill allows our therapists to get rehabilitation patients moving sooner using cutting-edge weight-reduction and stabilization technology.

Nursing

May I bring my own medicine from home?

When you stay at Mission Healthcare for rehabilitation using your insurance, you are not allowed to bring in your own medicine from home. Most insurance companies require that the Mission Healthcare medical team provides all medications for a resident while they are under our care. Also, it is important that our nursing staff can keep track of which medications you are receiving and the best way to do that is to manage the medication process from start to finish. The Mission Healthcare staff works with the hospital staff and with your primary care physician if needed to ensure that you have the appropriate medications you will need during your stay.

What type of nursing management do you offer?

In an effort to offer the finest resources to our residents and our staff, Mission Healthcare offers many forms of nurse management. Our Director of Nursing (RN), our Assistant Director of Nursing, our Managed Care Nurse, and Resident Care Managers all provide oversight, leadership, and support to the core nursing teams. In addition, the Executive Administrator of Mission Healthcare is an RN/BSN and served as the former Director of Nursing for the facility.

What types of nursing do you offer your long-term residents?

The Mission Healthcare team offers a wide variety of nursing services to our long-term residents. Those nursing services may include, but are not limited to, restorative nursing, medication management, IV management, pain management, wound care, and hospice care.

Do you work with outside hospice agencies?

Yes, the Mission Healthcare staff routinely partners with outside hospice agencies such as Evergreen Hospice and Providence Hospice along with many others. For more information about our hospice program, please click here.

How may I request an update on my loved ones status?

The best place to receive an update on a loved one’s status is usually their Resident Care Manager. If you have not spoken with a Resident Care Manager, please feel free to ask any member of the Mission Healthcare staff to put you in contact with the right person. If you are calling in for information regarding a loved one, please call 425-897-8800 and ask to speak to the second floor nursing station for rehabilitation patients, and the first floor nursing station for long-term care residents. Please remember that while the staff will do their best to provide you with helpful information, we do follow HIPAA guidelines and may be limited in the amount or type of information that we are authorized to disclose.